Eltron Energy (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.

1. Interpretation and Definitions

Interpretation: Words with capitalised initials have meanings defined below. These definitions apply regardless of whether they appear in singular or plural.

Definitions:

  • Account: A unique profile created by or for you to access our services.
  • Company: Eltron Energy, UK.
  • Cookies: Small files placed on your device that collect information about your browsing activity.
  • Country: United Kingdom
  • Device: Any internet-connected device used to access the website or services.
  • Personal Data: Any information that can identify an individual.
  • Service: The website and services offered by Eltron Energy.
  • Service Provider: Any third party that processes data on behalf of the Company.
  • Usage Data: Data collected automatically through use of the Service.
  • Website: eltronenergy.co.uk
  • You: The individual using our services or accessing our website.

2. Data We Collect

Personal Data: We may collect the following types of personal data:

  • Name
  • Email address
  • Phone number
  • Address (including postcode)
  • Eligibility information (e.g., property type, benefit status)

Usage Data: Collected automatically when using our website and may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Browsing behaviour

Cookies and Tracking: We use cookies, pixels, and other tracking technologies to:

  • Analyse site traffic
  • Personalise user experience
  • Improve our services You can manage your cookie preferences via your browser settings or our cookie consent tool.

3. How We Use Your Data

We use your personal data to:

  • Provide and improve our services
  • Confirm eligibility for government-backed grants
  • Communicate with you about your application or our services
  • Send updates, promotions or important service information (with your consent)
  • Comply with legal obligations
  • Prevent fraud and enhance security

4. Sharing Your Personal Data

We may share your data with:

  • Approved installers and service providers who assist in delivering energy efficiency services
  • Grant scheme administrators
  • IT service providers and analytics partners
  • Legal and regulatory authorities when required

We do not sell or rent your personal information to third parties.

5. Data Retention

We retain your personal data only for as long as necessary:

  • To fulfil the purposes outlined in this policy
  • To comply with legal obligations and resolve disputes
  • For up to 7 years for audit and compliance purposes under ECO4 and GBIS schemes

6. Your Rights

Under UK GDPR, you have the following rights:

  • Access to your personal data
  • Rectification of inaccurate or incomplete data
  • Erasure (the “right to be forgotten”)
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: info@eltronenergy.co.uk

7. Data Security

We use industry-standard technical and organisational measures to protect your personal data, including:

  • Secure data storage
  • SSL encryption
  • Access controls

However, no method of data transmission over the internet is 100% secure.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from anyone under 13. If you believe a child has provided personal data, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing any data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Email: info@eltronenergy.co.uk

Phone: 07944600438

Address: 4 Redewater Road, Newcastle Upon Tyne, United Kingdom, NE4 9UD